Exchange Policy
We want you to feel confident with your purchase. If something is not right, we offer a simple and transparent exchange process.
90-Day Exchange Window
You may request an exchange within 90 days of receiving your order.
Eligibility for Exchange
To qualify for an exchange:
- The item must be unused and in good condition
- The product should be in its original packaging whenever possible
- Proof of purchase is required
We reserve the right to deny exchanges that do not meet these conditions.
Damaged, Defective, or Incorrect Items
If your product arrives damaged, leaking, missing parts, or not functioning properly, you are eligible for a free replacement.
Please contact us within 7 days of delivery and include photos or videos showing the issue so we can resolve it quickly.
How the Exchange Works
1. Contact our support team with your order details
2. We review your request and provide instructions
3. If approved, you may need to return the item or we may send a replacement directly
In some cases, a replacement may be sent without requiring a return.
Non-Exchangeable Items
Certain items may not be eligible for exchange:
- Used or damaged items not caused by us
- Products returned without prior contact
Processing Time
Once your exchange is approved, replacements are typically processed within 3 to 7 business days.
Shipping times for the new item may vary depending on your location.
Important Notes
- Please double check your shipping information before placing your order
- Exchanges are subject to product availability
- If the requested item is unavailable, we may offer an alternative or refund
Customer Support
If you have any questions or need help with an exchange, please contact us. We are here to help and will make the process as smooth as possible. Contact us.